Privacy Policy & Terms of Use
Ayanell Ltd.
2nd Floor, College House
17 King Edwards Road
Ruislip, London
HA4 7AE
United Kingdom
Contact: support@ayanell.com
Privacy Policy
At Ayanell Ltd., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our eSIM services.
Information We Collect
We collect information you provide directly to us, such as when you create an account, purchase our services, or contact us for support. This may include your name, email address, phone number, and payment information.
How We Use Your Information
To provide and maintain our eSIM services
To process transactions and send related information
To send you technical notices and support messages
To respond to your comments and questions
To improve our services and develop new features
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our services, conducting business, or serving you.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us. To exercise these rights, please contact us at support@ayanell.com.
Terms of Use
By using Ayanell Ltd.'s eSIM services, you agree to comply with and be bound by the following terms and conditions.
Service Description
Ayanell Ltd. provides eSIM (embedded SIM) services that allow you to connect to mobile networks without a physical SIM card. Our services include data plans for various countries and regions.
User Responsibilities
You must provide accurate and complete information when using our services.
You are responsible for maintaining the confidentiality of your account.
You must use our services in compliance with all applicable laws and regulations.
You must not use our services for any unlawful or prohibited activities.
Our service are intended for private, personal use only and must not be used for commercial, shared, or unauthorized business purpose.
Network Integrity and Abuse Prevention
Ayanell’s unlimited plans are provided for individual use only. Users must not employ their connection to run automated systems, share connectivity with multiple devices through tethering or hotspots, or use the service for commercial purposes such as reselling data or offering public Wi-Fi. Any behavior that threatens network stability or unfairly consumes resources may lead to reduced speeds, temporary suspension, or account termination.
Payment and Refunds
Payment for our services is due at the time of purchase. Refunds may be available under certain circumstances as outlined in our refund policy. Please contact us for specific refund requests.
Service Availability
While we strive to provide reliable service, we cannot guarantee uninterrupted access to our eSIM services. Service availability may be affected by factors beyond our control, including network coverage and device compatibility.
Limitation of Liability
Ayanell Ltd. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount paid for the specific service.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.
last update time 9/10/2025
Contact Us
For questions about these Terms of Use, please contact us at:
Email: support@ayanell.com
Company: Ayanell Ltd.